Systems
SystemsThe Team Is Busy. The Work Is Still Not Moving.
A busy team is not the same as work that moves, and the break is usually a route that leaves the next person without what they need to proceed.
SystemsThe Company That Never Learns the Same Lesson Twice
Most companies document more than they reuse. A company learns when solving a problem changes what the next person inherits.
SystemsThe Company That Runs on One Person’s Memory
A company can document every routine step and still depend on one person for anything unusual. The dependency is not in the normal workflow. It is in the request that has nowhere else to go.